| Issue ID | 1507555 |
| Internal NHTSA # | 11142413 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER HYBRID |
| Model Year | 2010 |
| File date | 23/10/18 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | While using the tailgate close button on the key fob,car shut off and parked, a loud bang was heard while the door was closing and the door jammed, slightly opened and immovable. Had to take the car to a certified toyota repair facility to get the closing servo disconnected so the door would shut. Manual operation of the door is the only way to open and close at this time. Nothing was blocking the door as it was closing and complete repair appears to be very expensive. Back door hinges appear to be slightly out of line but door will close manually. T-sb-0038-15 addresses a problem similar to this but the door would open - in this case it would not until the toyota serviceman removed the servo. |
| Vehicle Mileage at Failure | 61050 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ANNAPOLIS, MD |
| VIN pattern | JTEJW3EH5A2XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |