| Issue ID | 780415 |
| Internal NHTSA # | 10322582 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER HYBRID |
| Model Year | 2008 |
| File date | 02/04/09 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I have a 2008 highlander hybrid and ever since a few hundred miles, there has been a knock in my steering wheel. It is intermittent, but mostly happens when the car is coming out of a turn, usually a right turn. As the wheel comes back to center (turning counter-clockwise) there a momentary knock which is audible and can be felt through the steering wheel. My dealer initially replaced the intermediate steering shaft after i noticed many people on the toyota forums reporting the same problem. At any rate, the problem came back after 500 miles of the 1st repair. I recently took the car in again, as the problem persisted and i felt had gotten worse. After a week of arguing with the lame service dept manager ( marina del rey toyota ), i turned up the heat and spoke with the manager of the dealership. The part was replaced again, and after one week, the problem has returned. I do not feel safe driving this vehicle... The steering has become loose and sloppy, and nowtoyota is not willing to go any further to fix this problem. |
| Vehicle Mileage at Failure | 300 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SANTA MONICA, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |