| Issue ID | 768307 |
| Internal NHTSA # | 10312618 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER HYBRID |
| Model Year | 2008 |
| File date | 20/10/09 |
| Component | SERVICE BRAKES, ELECTRIC |
| Product type code | VEHICLE |
| Description of the problem | I was driving on the freeway, with small child in back, and all of a sudden the imminent danger warning lights came on. They stated stop the car in the nearest safe area and call dealer. I feared back to an acceleration issue in 1985 with an older car and looked for a less crowded area to pull over. I was in traffic and that was not possible. I phoned the nearest dealer, they could not tell me what was going to happen other than i needed to get there or pull over and stop. I was less than 15 miles away so i chose to try and get there since i was able to slow the car with breaks. I arrived at the dealer and sat 3 hours before i had any detail, with my two year old. They could not locate the problem. They escalated the issue up the toyota service levels. Finally, they came back that there was a small (hairline)break fluid leak in the car and that part would need to be replaced. I was just out of warranty at 41,000 miles and i would have to pay the part and labor to install. After 5 hours, they gave me a ride home and did not offer a rental car. The details i received back were very vague and to this day i really don't know what caused the issue but i had to pay for an expensive repair, after many conversations about the issue - toyota agreed to pay for the part $1500 but i was responsible for labor $600. I was told that they may have paid for all the repair (a year ago) but the floor mat issue was costing them so much money they were not paying for labor any longer. I feel a repair that was not common and not caused my driving or lack of proper maintenance. They called it a fluke and that is evidenced by the only place they could find the part was in cincinnati, ohio when i live in ca. It took more than a week for the part to arrive and i was without my car for three weeks as i had no way to get back there. They did not offer up a rental car and my husband was out of town during that time. |
| Vehicle Mileage at Failure | 41000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BONSALL, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |