| Issue ID | 1221611 |
| Internal NHTSA # | 10766401 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER HYBRID |
| Model Year | 2006 |
| File date | 10/09/09 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I apologize for the delay in filing this complaint. I just learned of the complaint process. We took delivery of the vehicle on 12/7/09 from burnsville toyota in burnsville, mn. On 12/10/09 while traveling from eagan, mn to omaha, ne the power steering went out on the vehicle. We were able to get the power steering repaired in bellevue, ne on 12/12. I felt fortunate to have repairs made as it was a saturday and the vehicle is a hybrid. The bellevue dealership made the repairs at no charge and informed me of the open recall on the power steering. Upon returning home i contacted the dealership. They apologized and offered a free update on the gps. I also later contacted toyota corporate. My notes from that contact indicate a reference number of 1001108638. Upon learning of the complaint process i also learned that it is illegal for a new car dealership to sell a vehicle with an open recall. I do not know if that was the case in 2009. I am pleased to be able to submit this complaint as i have always felt consumers should be protected from purchasing products with known defects |
| Vehicle Mileage at Failure | 45100 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | EAGAN , MN |
| VIN pattern | JTEEW21A760XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |