| Issue ID | 828192 |
| Internal NHTSA # | 10366377 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER HYBRID |
| Model Year | 2006 |
| File date | 10/07/09 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | In july of 2009 i noticed a tear on both front leather seats, in almost the same spot, on the side of each seat. We take very good care of our car and we are not overweight. Toyota will not replace or repair the seats. Even though it is very clear this is a defect. Both front seats with tears in the same location? We paid extra for the "limited' edition which includes 'high quality leather seats'. We have another car with 500,000 thousand miles on it (not a toyota) and the seats show no signs of tearing. We had a toyota salesman call us and wanted to know if we wanted to trade in our 2006 highlander for a new one and the answer is no. We have already had to have the headlights replaced because they had melted in the middle of the headlight due to the daytime running lights. Toyota paid for the labor but we had to pay for the headlights. With toyota going through so much bad press, one would think they would bend over backwards for customer service, do the right thing, so that people would want to buy toyota again. Are there other complaints about this and if so, why won't toyota help out? We will now have to pay a car interior shop to repair the tears on both seats, not happy with that. It is a shame because all in all we are very pleased with our highlander hybrid. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALPINE, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |