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2006 Toyota HIGHLANDER HYBRID Electrical System Problems, Complaints and Defects

Issue ID	892465
Internal NHTSA #	10435997
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER HYBRID
Model Year	2006
File date	02/02/11
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	Toyota is not following cra (corrective repair action) for pre-notification remedies. According to the defect information report dated june 29, 2011 regarding inverter failure recall, item 7 "the owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to toyota's general reimbursement plan." however, the 'interim' recall notification letter to owners did not supply instructions to vehicle owners who paid to have the condition remedied. The inverter in my 2006 toyota highlander hybrid failed. I replaced the inverter at my own expense. I contacted toyota motors corp customer care and they requested that i have the vehicle inspected to document the repair was completed, mail or fax the paid invoice for the inverter, proof of ownership and the inspection report in for payment. This information was faxed and sent via us mail on october 19, 2011. I was contacted via phone by toyota motors corp on 11/10/11 and was informed that my claim was denied because "toyota does not have a recall" on the inverter . I referred the toyota representative to the nhtsa website. I was told my claim was denied because the letter was an 'interim letter" and not a recall. I was informed that because the part is not officially recalled, i would need to wait until it was official because toyota does not have a remedy for the failure. My concern is that the 'interim' letter is almost 4 months old and toyota does not offer relief to owners. Further, i am very concerned that the toyota representative told me repeatedly that they do not have a recall on this part.
Vehicle Mileage at Failure
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	GRAND RAPIDS , MI
VIN pattern	JTEEW21A160XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WF0GXXGBBG8R51943 5HD1GDV194K300601 W1N4N1FB6RL014023 KM8JFCA15NU057981 4DRGVMMN8VB463413 VF3WCKFVK34121794 JMZBK14Z241111092 VF0XXXTTGXHM17107 ZASPAKAN1L7C92357 SD7VUJDW8STV12847 ZACCJABB1HPF20762 TMAJU81AADJ476945

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2006 Toyota HIGHLANDER HYBRID Electrical System Problems, Complaints and Defects, Recalls and Failures

2006 Toyota HIGHLANDER HYBRID Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?