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2009 Toyota HIGHLANDER HV Electronic Stability Control Problems, Complaints and Defects

Issue ID	787901
Internal NHTSA #	10328602
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER HV
Model Year	2009
File date	05/02/10
Component	ELECTRONIC STABILITY CONTROL
Product type code	VEHICLE
Description of the problem	In early february 2010 during heavy snowfall, i lost partial traction in my all-wheel-drive (awd), 2009 toyota highlander hybrid while driving up the steep street to my home. When the traction loss occurred, all power from the gas engine and the front and rear wheel electric motors was cut off by the computerized vehicle stability control (vsc)/traction control (trac) system. The loss of power to all four wheels resulted in the vehicle skidding perpendicular to the street and then sliding sideways down the mountain about 200 feet. That situation happened twice. By having no power to any of the four wheels, i was unable to steer the vehicle into the skid and had absolutely no control of it. This meant that when the awl was needed most, the vehicle became no wheel drive. There is a serious flaw in the engineering design. Regardless of the reason behind the phenomenon, it constitutes a serious safety defect that could cause people to be seriously injured or killed. I have contacted toyota motor sales (tms) in ca and my local toyota dealer. Both told me that the problem would have to be duplicated by a dealer tech before any resolution could be initiated. So, the next and last time it snowed here i contacted the service mgr who told his shop was closed because of the snow and no one was available to test drive my vehicle. Basically, i have been ignored by tms and the dealer in hopes that i will drop my complaint. I previously reported the complaint as odi #10314563 via a telephone call. The lady who took my call entered it with incorrect information. Nhtsa has not contacted me regarding an investigation of the incident, and i am hereby requesting such contact and follow-up. Updated ivoq 08/04/10
Vehicle Mileage at Failure	10500
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	PISGAH FOREST, NC
VIN pattern	JTEEW44A892XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type
Vehicle speed	15
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KL1MD61477C243170 VNVK1400666626455 WAUZZZGE8LB010011 JTDKC123005090038 JF1GE2LS99G002018 4K75813512C014519 4T1BK36BXCU448736 MA3RFL41S00013402 WV2ZZZ70Z3H120461 VF12REL1E52089307 JTMAB3FV8ND203081 SJNFENJ10U2702728

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2009 Toyota HIGHLANDER HV Electronic Stability Control Problems, Complaints and Defects, Recalls and Failures

2009 Toyota HIGHLANDER HV Electronic Stability Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?