| Issue ID | 696072 |
| Internal NHTSA # | 10244868 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER HEV |
| Model Year | 2006 |
| File date | 06/10/08 |
| Component | STEERING:ELECTRIC POWER ASSIST SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I own a 2006 toyota highlander hybrid with 43058 miles. On october 6, 2008, after driving on the highway for one hour, i decided to visit my parents, while backing-up to park on the side of the street, i loss all the power steering. It was very difficult to maneuver the vehicle, finally i reach a save area. A signal was lighted on my instrument panel, after reading the owners manual, i find a page were states that the eps system can protect itself from overheating causing the loss of power steering assist. In a highlighted section of the owners manual, it ask the owner to take the vehicle to a toyota service center if a eps failure happens. I took the vehicle to a toyota dealership as recommended by the owners manual. They are aware that the eps system is not working but were unable to diagnose the problem. By the similar cases found in the internet with the same eps issue i can forecast that the cost of the repair will be anywhere from $2,000 to $3,000 plus the fact that spare parts are about 20% higher cost in puerto rico than the rest of the us, if they are available. I do not agree that this issue is not a safety problem. This is a design flaw and quality issue that is the manufacturers (toyota) responsibility. Why do i need to pay for a repair that is a manufacturers responsibility? Neither the dealership or the toyota distributor on puerto rico has been able to identify or provide support to identify the cause of the eps failure. Apparently, toyota has not issue a technical service bulletin about the eps failure in the 2006 highlander hybrid. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | GURABO, PR |
| VIN pattern | JTEDW21A360XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | TOYOTA OF PUERTO RICO |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | PR |
| Dealer's ZIP code |