| Issue ID | 478919 |
| Internal NHTSA # | 10070963 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | COROLLA |
| Model Year | 2002 |
| File date | 15/08/03 |
| Component | ENGINE AND ENGINE COOLING:EXHAUST SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I am writing regarding an issue with my 2002 toyota corolla. I recently had to replace an emissions control device in my car, a charcoal canister due to it being clogged. I am concerned that this may be a wide-spread problem because on the day that i had my car repaired, i met another person at the toyota service station with the same issue and who also had a 2002 toyota corolla. However, fortunately for her she was still under warranty so she did not have to pay for the repair. The warranty for this part is 3 years or 36,000 miles. Unfortunately for me, i was at the 38,000 mark on mileage and so i was out of warranty. Before i had the car fixed, i contacted toyota customer assistance center at 800-331-4331 (reference #: 200309021930) and after a bit of back and forth, they informed me that they would good will the part to me since i was right out of warranty, but i would have to pay for the labor. As a side to this story, toyota north in mt. Kisco (where i purchased my car) labor fee to replace this part is a $90 diagnostic fee plus 1. 5 hours labor adding to a total of about $225. After shopping around, i found that toyota city in mamaroneck (located within the same county as toyota north) labor fee for the same job is $90 total. Obviously, i opted to go to toyota city to have the part replaced. My concern is how many clogged charcoal canisters had to be replaced in the 2002 model of a toyota corolla. I did contact the u. S. Department of transportation, national highway traffic safety administration and filed a report regarding the failure on this part and hope that others would do the same. Overall, i don't think people are aware that they can file a report on this type of vehicle part, as they do not think it is related to a safety concern. I would like to get the message out to all toyota owners that it is very important to file a report on any auto part that fails regardless of the fact that it is covered under the manufacturer's warranty. |
| Vehicle Mileage at Failure | 38000 |
| Number of Occurences | |
| Source of the issue | CONSUMER ACTION GROUP |
| City and State | PUTNAM VALLEY, NY |
| VIN pattern | 2T1BR12E02CXXXXXX |
| Was vehicle invloved in a crash? | |
| Was vehicle involved in a fire? | |
| Was incedent reported to police? | |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 08/08/26 |
| Was original owner? | |
| Anti-lock brakes | |
| Cruise control | |
| Number of cylinders | |
| Drive train type | |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |