Issue ID | 1374933 |
Internal NHTSA # | 10982959 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | COROLLA MATRIX |
Model Year | 2009 |
File date | 01/05/17 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | Takata recall toyota motor corporation usa sent me a notice falsely claiming that the parts to fix my passenger side airbag were in stock. I called the dealer on 5/1/2017 and told them i wanted to get this recall done. I told the dealer the model and year of my car. I was told to bring the car in. When i arrived at the dealer, i was told that they did not have a part in stock that was necessary to perform the recall repair. The dealer further stated that the part was on back order and they did not know when it would come in. I called the toyota motor corp usa national hot line for the recall and asked when the part(s) would come in. The representative did not know. I was put on hold while the representative called the dealer. When the representative came back on the line, she stated the she spoke to the dealer and the dealer said the parts(s) order was not in stock at the place that they were submitting the order to and that he did not know when the part would be delivered to the dealer. Because of the above statements i believe that toyota motor corporation knowingly sent out a recall notice stating that the parts were available when they were not in stock. I would like to request that an investigation be instigated to determine how many notices were sent out to vehicle owners saying that parts were available when their were either not enough parts in stock to fulfill the notices that were sent out and or the parts were not in stock at the time the notice was sent. |
Vehicle Mileage at Failure | 54000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ANAHEIM, CA |
VIN pattern | 2T1KU40E19CXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 28/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
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Dealer's ZIP code |