Description of the problem | Takata recall elmore toyota in westminster, ca. Flat out lied to me about my airbag replacement. Elmore toyota is using deceitful tactics, and possibly, unlawful practices. I took my car to elmore on 08/19/2015 for the takata airbag recall. At that time, i told the service guy to check the molding around my windows, it's starting to come out, and needs to be tucked back in a few spots. And i asked him to give me an oil change while it was there. They didn't have replacement parts on hand, so they gave me a rental car, and told me, when the replacement parts arrive, they'll let me know. I call a couple times a week to check on my car, not a single returned call from elmore. Three full months go by, and i get a voice message from elmore telling me that my car was ready, he said to come pick it up, and that they won't pay anymore days on the rental. It's monday 11/23/15, i wash, wax, and gas up the rental, and take it to elmore. Nobody can find my car. Nobody can find the guy who called me about it being ready for pick up. It wasn't in the computer. I wait, and wait. 45 minutes later, a service guy pulls up in my car, and it's covered with bird crap, and a (3) month layer of dirt. My car is washed, and waxed, once a week. It was immaculate when i took it to elmore. Obviously, my car sat outside on their lot for (3) months. I look and see that nothing was done with the molding, so i ask if the oil was changed, he didn't know. He said, "all i know is, they fixed the airbag". I asked him for the paperwork on my car, that shows what work was requested, and what work was done. They said they couldn't find any after i waited a other 30 min. I went home and immediately called the guy at elmore and left several messages, and emails, explaining that they didn't do the molding, or oil, my car was filthy, and no paperwork. Please get it and call me. Nothing.*dt*dt consumer stated issues with airbag still not resolved and dealer still has not contacted consumer.*jb*jb |