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2004 Toyota COROLLA MATRIX Visibility Wiper Problems, Complaints and Defects

Issue ID	1245598
Internal NHTSA #	10809839
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	COROLLA MATRIX
Model Year	2004
File date	12/12/15
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	The driver's side window has made noise when lowered and raised since shortly after the time of purchase in 2004. In 2008, we heard about the recall on 2003-04 matrix vehicles for defects with the front door glass bolt (we also have a 2003 corolla, and recognized that the problem described in the recall notice received for the corolla matched the problem we were having with the matrix). We took our car in 2008 to the local toyota distributor, where car was purchased new, but were told that the recall did not apply to our matrix, because the matrix vin wasn't included in the recall. The noise when using the driver's side window continued to become more pronounced since 2008, and now the noise has become so loud that we are concerned the window will break if lowered. I've contacted the toyota customer service center, and they say that there is nothing they can/will do, because the car's vin indicates that it was not part of the recall. If we want toyota to take a closer look at the problem to determine whether it might be due to a defective part, the customer service center said that we would have to pay toyota for a diagnosis. The window makes the loud clunking sound at all times when being lowered, whether the car is in motion or stationary. The window noise has been present for at least 7 years, and has worsened over time. Since the symptoms match those described in the 2008 recall notice, it seems very likely that the window bolts on our 2004 matrix are suffering from the same manufacturer's defect as described in that recall.
Vehicle Mileage at Failure	220000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	MORRO BAY, CA
VIN pattern	2T1KR32E14CXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	27/04/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

MA3DND62SSDA19719 1FMJU2A80PEA34635 WDD2130131A442452 ZAPMA330000011917 WVWZZZ1KZ6B175674 ZFA25000002A83357 WVWZZZ3CZJE013873 1GCHC23U43F107865 KNDPMCAC4J7444438 ZAPNSP1M51T000054 WBA11CH050CH51701 XWEJ381UBLC002422

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2004 Toyota COROLLA MATRIX Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2004 Toyota COROLLA MATRIX Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?