| Issue ID | 1570151 |
| Internal NHTSA # | 11217880 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | CAMRY |
| Model Year | 2014 |
| File date | 24/05/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | The vehicle was on the streets and highways at speeds of 30 to 50 mph. The 2014 camry has an abrupt deacceleration and shudder causing other vehicles following behind me to apply sudden brakes that can cause accidents and injuries to drivers. Prior to purchasing, i contacted richardson tx dealership and provided vin and mileage 164k to service adviser. Service adviser said no problem, toyota will cover the torque converter replacement under warranty enhancement. I purchased the vehicle since i was advised it was covered. I brought the car to the dealership for the repair and the dealership said they would not repair the vehicle due to the mileage being over 150,000 miles. I contacted corporate office via phone. Candy, the toyota representative views my profile on toyota. Com and confirms vin and mileage and states it is covered and calls dealership. Dealership tells candy it will not cover the repair cost and corporate will need to absorb the cost. Candy escalates problem to customer relations manager, jonathon. I contacted the toyota corporate supervisor, monique via phone. Monique asks for cost of repairs from dealership |
| Vehicle Mileage at Failure | 164000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROWLETT, TX |
| VIN pattern | 4T4BF1FK6ERXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |