| Issue ID | 780417 |
| Internal NHTSA # | 10322584 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | CAMRY |
| Model Year | 2007 |
| File date | 20/03/10 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I went to "champion toyota houston, tx 77034" for recall problem on march 19th. The service advisor named jacy blair signed me on and gave me an appoinment for next day morning( 9:00 am i guess). While i was there, i feel like checking my breaks too so i asked the service advisor about that and she called her technician. The technician advised me to fix my breaks right away because its sefty problem and advise me to leave my car there for that day cos they have to fix "recall thing" too. I aggred and remind him not to forget about " recall thing" again before i left. Next day they called me and left a massage in my phone that my car is ready . I went there and paid $ 480. 00 for fixing the breaks and drove back home. When i look at the invoice at home i didn't see any thing written about " recall thing" so i called them back and talked with jacy again and found out that they gave me the car without fixing the "recall thing". I was bit of angry and i asked her to pick my car from home, fix it and return to me. She said that her senior manager gonna give me a call within fifteen min. And hang up the phone. I waited for 12 hour but no one called me so i called her again and she transfer the phone to other guy ( 10 min. Wiat) who didn't want to solve the problem and transfer to another guy ( 20 min wait ). The last person was nice and accepted the mistake and agreed to pick up my car at home next saturday and fix it. He called me again last friday to verify my address and told me someone will be there from toyota next morning from 9 to 10 am to pick up my car. I waited whole day that day but no one came or any phone call. Now, what should i do? Go back there even after being insulted twice or drive my car as it is? I feel like toyota is using this " recall thing" as a grocery store sunday coupon, where you go for shopping to save little money but end up spending more. In my case i returned empty handed even after spendiing money. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEBSTER, TX |
| VIN pattern | 4T1BE46K77UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |