| Issue ID | 1112235 |
| Internal NHTSA # | 10637487 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | CAMRY |
| Model Year | 2007 |
| File date | 19/09/14 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | On 9/19/14, i spoke with "[xxx]", customer experience center, toyota headquarters regarding my melting dashboard. I explained that it's a security issue that toyota has been made aware of, and which i became aware of by local media. I informed her that there's a significant glare from my dashboard, and anything that comes in contact with it sticks, so i can't even use a visor. The local dealership in delray beach, fl has offered to replace the dashboard for an out-of-pocket expense to me of $600 (total reportedly normally $2000), however, i advised toyota headquarters that there should be no cost to me due to the known security issues, reported accidents, their company's integrity and my loyalty as a longtime toyota customer. [xxx] reminded me that my car was out of warranty, and that "out of respect for you, the dealership is offering you assistance. We don't have a recall notice or customer support for this vehicle, so there will be no further assistance." as a corporation, toyota should be ashamed and be proactive in resolving this issue. Ultimately, someone will be successful in their misfortune when a loved one is seriously injured or dies in an accident attributed to the glare. Toyota headquarters should have been willing to send me a voucher or my local dealership for the $600 to replace my dashboard. Public opinion can affect their bottomline and they're obviously willing to put the public at risk to save a few dollars upfront. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BOCA RATON, FL |
| VIN pattern | 4T1BE46K77UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |