| Issue ID | 1043425 |
| Internal NHTSA # | 10566750 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | CAMRY |
| Model Year | 2007 |
| File date | 23/01/14 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Currently, i own two toyotas and in the past was a loyal customer. I was driving down the road in my 2007 camry in january and suddenly my sun visor dropped down temporarily blinding me. I tried to get it to go back up, but it kept dropping down while i was in traffic. I had to drive home with one hand holding the visor and the other on the steering wheel. Clearly, as this was a mass produced vehicle, i could not have been the only person with this issue. So, i called the new toyota of clermont dealership just a few blocks from my home. I asked for the service department. They asked for my vin number and then informed me that there were two recalls, but nothing that covered the broken visor. I was very surprised as the visor was far more dangerous than either of the other issues. On friday 2/28/14, i found online that there were a ton of other complaints about the sun visor and that there was a "warranty extension" for 2007 camrys. I took my camry over to the dealership and was informed by david the service manager that i had missed the "warranty extension" by two weeks. When i told them that they had misled me by telling me that the visor was not covered weeks ago, they informed me that the service receptionist was not trained on warranty extensions, only on recalls. I called the 800-gotoyota line and received no support. First of all toyota should have made this a recall because it is definitely a passenger safety issue. It literally renders the vehicle undriveable. They used deception in making it a warranty extension. Is this how they maintain a high rating for quality. Is this how the limit the cost of recalls? Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | OAKLAND, FL |
| VIN pattern | 4T1BE46K574XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |