| Issue ID | 1391315 |
| Internal NHTSA # | 11004812 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | CAMRY HYBRID |
| Model Year | 2009 |
| File date | 06/08/16 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I have been noticing that my car has been burning excessive oil for over a year. When i have taken my car in for the regularly scheduled oil changes the service department (not toyota) has not found a problem. Recently a friend found out on line that there is a toyota warranty enhancement for this issue good for 10 years/150,000 miles. I called a local toyota service department but i am outside of the warranty enhancement because i am over the 150,000 miles but i am within the years. My car is 8 years old with 154,000 miles. I told them that i have been having this issue for a year and my car had about 137,000 miles at the time i noticed it was an issue. The suggested i called the toyota motor company, i called them on 6/15/2017 but i did not get any satisfaction. They will not honor the warranty enhancement since i am over the miles. They say this is a warranty enhancement and not a recall. It should be a recall. The woman i spoke to made a comment that i do not take my vehicle to be serviced at the dealership. Today i looked at my records. I have taken my car to toyota to be service, recall issues and another warranty enhancement that i was not notified about. I told them today 7/12/2017 that i have taken it to toyota service department numerous times but i was not informed of the excessive oil burning issue. She said that i would need to tell them i was having a problem first. She alleged that i was sent a letter but i never received a letter. I should have asked her why i was sent a letter but when i have asked toyota if there were any recalls they did not tell me about the excessive oil burning issue. I am putting a quart of oil in my car per week (500 miles). This is very expensive. I am waiting to here back from a supervisor. There is a problem but toyota is being sneaking and dishonest about the issue. |
| Vehicle Mileage at Failure | 137000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ELLICOTT CITY, MD |
| VIN pattern | 4T1BB46K79UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |