| Issue ID | 1291410 |
| Internal NHTSA # | 10875065 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | CAMRY HYBRID |
| Model Year | 2007 |
| File date | 18/06/16 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Borrowed my mom's 2007 hybrid camry which she has been bringing to city toyota in daly city, ca, for maintenance. While on freeway i noticed delay in response when braking and have to press down harder as did my daughter who uses it for work. Called city toyota and was told there's a limited service campaign (lsc) #e0u for brake reservoir tank replacement which should be fixed for free (similar to a recall). After speaking to two service employees i was told that i can leave the car on sat, june 18, and should be fixed by the coming monday. The service mgr, called me and said i needed to get a diagnostic completed for $160 and if it's related to the lsc i would be accountable for the $160. I was also told that i needed to leave the car for one week. I explained i should not have to pay the diagnostic if the brake problem is related to the lsc. He then told me that he would not fix the car "because of our conversation". This was upsetting as my husband and i drove 2 cars 20 miles away so that i can get back home. I told him to just fix the lsc and do not do the diagnostic and he told me to pick up my car since he will not authorize anyone to fix it. So i picked up my car again with my husband and will be taking it else where. The service mgr also lied on the invoice stating that i declined the offer to fix the lsc and that he offered to fix it and complete the work on the same day. Why would i go back and forth without having the car fixed when i know it should be done for free? This service manager acted unprofessionally and is a liar. In addition, my mom brought in her car for a 45k service early 2016 which included brakes and also in 2015 for 40k service. The lsc date was effective july 10, 2014, which meant that city toyota neglected to fix this brake problem during those 2 times. |
| Vehicle Mileage at Failure | 35750 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN MATEO, CA |
| VIN pattern | 4T1BB46K17UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |