| Issue ID | 1058493 |
| Internal NHTSA # | 10583186 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | CAMRY HYBRID |
| Model Year | 2007 |
| File date | 05/04/14 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | April 5, 2014¿¿ brake actuator malfunction. The visual of this problem occurred on three separate occasions while driving at varying speeds. On each occasion the emergency brake light came on and within a few minutes many of the warning/emergency lights (engine check, abs, vcs, brake, etc.) on the dashboard came on. The brakes then became very spongy to the point i had to press very hard to get the camry to stop. It could have been disastrous if i had had to stop to avoid a crash. After the first occurrence, i took the camry to tejas toyota to have it checked. The diagnostic information from the computer indicated nothing was wrong. I was instructed by the toyota service manager to bring it in while it was happening, if possible, so they could see what was going on. On april 5th, the problem occurred again and we drove it directly to tejas. The problem was still occurring when they connected their computer to check the vehicles onboard computer. Their computer diagnosed the brake actuator assembly was faulty and needed to be replaced, and due to the faulty actuator, the brake pads on the both front and rear had to be replaced and the braking system flushed. The cost of the actuator with labor to install was over $3,500, total bill almost $4,200. Tejas personnel did a great job repairing the problem and getting the vehicle back to me. I called the toyota main customer service number and spoke with one of their representatives, [xxx]. He created case # 1404141818 and i was instructed to fax (not email but fax) a copy of the invoice i received from tejas to him. Which i did. He spoke to the higher ups in toyota and called me back today (4/16). Toyota management denied it was their responsibility to pay the repair costs because the vehicle was past the initial warranty period. I believe toyota is responsible due to faulty design of their actuator. |
| Vehicle Mileage at Failure | 68565 |
| Number of Occurences | 3 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PORTER, TX |
| VIN pattern | JTNBB46K573XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |