| Issue ID | 1564208 |
| Internal NHTSA # | 11207521 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | AVALON |
| Model Year | 2018 |
| File date | 23/04/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | The back up camera display clearly shows the rear license plate. Vehicle purchased may 25, 2018. The camera and display worked fine until 4/23/2019, did not show the rear license plate. Bill wright service of bakersfield, ca stated that this was 'normal' and refused to consider any re-do or repairs. Called toyota factory service (courtney) at 1-800-331-4331 and she stated that she was unaware of the problem and had no solutions for me. Contacted california bureau of auto repair (bar), they investigated the problem and only wanted to check installation measurements. I firmly believe that the installation of the camera is ok but believe that the camera lens now shows a distorted view i have two photos that i will try to attach which will illustrate what i believe is the problem. I believe that much use of closing the trunk has caused the camera lens to shift downward. Not a very good safety device as per pl 110-189 2/28/2008 contacted the bill's sponsor, (xxxx), but she was not interested in pursuing this problem. One picture i have is a late model toyota corolla with no evidence of a rear license plate, and the other is my vehicle camera view clearly showing the rear license plate. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 4500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BAKERSFIELD, CA |
| VIN pattern | 4T1BK1EB8JUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |