| Issue ID | 1660038 |
| Internal NHTSA # | 11323844 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | AVALON |
| Model Year | 2018 |
| File date | 26/01/20 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2018 toyota avalon. The contact received notification of nhtsa campaign number: 20v024000 (air bags) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 40 mph when another cut in front of them and in order to avoid hitting the other vehicle the contact veered to the left, the contact ended up crashing into a side barrier on the side of the road. The air bags did not deploy. A police report was filed. The contact received injuries to his left arm, leg and chest/torso area medical attention was needed. The vehicle was towed. The contact contacted the unknown dealership who diagnosed that the left side of the vehicle, steering, and braking needed to be repaired. The vehicle had received repairs to the body, steering, and brakes of the vehicle. The contact stated that the vehicle was still difficult to steer and there was a rumbling coming from underneath the vehicle whenever driving or braking the vehicle. The manufacturer was made aware of the issues, however, there was no resolve provided. The approximate failure mileage was 10,000. Vin tool confirms remedy not yet available. |
| Vehicle Mileage at Failure | 10000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | LOWELL, MA |
| VIN pattern | 4T1BD1EB1JUXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | Y |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |