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2013 Toyota AVALON Structure Problems, Complaints and Defects

Issue ID	1008815
Internal NHTSA #	10542153
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	AVALON
Model Year	2013
File date	01/04/13
Component	STRUCTURE
Product type code	VEHICLE
Description of the problem	Complaint: sun glare reflection coming from dashboard, safety issue, similar to nets, parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552 (b)(6) on 04/01/13, james fewel toyota national hq, documented my dash glare issue under file #1304012961: on 3-16-2013, we purchased a 2013 avalon from coggin toyota jacksonville. It has fl legal window tinting. The dash's chrome trim causes a glare issue on a sunny day, causing bright glare due to the amount of dashboard trim that is silver/chrome. It is a safety issue when there is so much glare coming from the dash area. What is toyota's recommendation is to rectify the issue? On 05/21/13, lee bay, service director, toyota avenues, responded: mr. Carey, i forwarded your pictures to our tech dept as well as submitted a product quality case. Response back from manufacturer has been that there is nothing that can be changed at this time to keep the glare coming off of the chrome trim panels. The ref for the dealer product report is case # 3346465 if you wish to call the cust spt center to update your case. Thank you, lee bay, toyota avenues 904-470-3727. On 05/22/2013 renee toussaint at toyota hq responded: mr. Carey, we are sorry for the concerns this condition has caused and have forwarded your email to a case manager here in our dept. The case manager will contact you via phone before the end of business, may 23, 2013. We have documented your email at our national hq under file #1305221628. On 05/23/2013 received a call from toyota case manager jeffery_moore@toyota. Com, so i sent him pictures showing the glare issue. There was never any further communication from toyota hq on it. Bottom line: toyota needs to come up with a fix to this safety issue, replacing all this glossy chrome with something non-reflective. Putting chrome in the dash area was a poor design. My wife often feels sick, due to the way this glare hurts her eyes. Thank you.
Vehicle Mileage at Failure	500
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	SAINT JOHNS, FL
VIN pattern	4T1BD1EB8DUXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	08/09/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed	45
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	COGGINS TOYOTA
Dealer's telephone number
Dealer's city	JACKSONVILLE
Dealer's state code	FL
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

YV1SZ58K711018730 JMZKEN92800275750 XP7YGCEL2PB079023 WDB9061351N575382 WVWZZZAUZLP510908 TMBAG7NE2H0014863 VF1BZ1A0544912719 7JRA22TK5KG001082 SARRTMWBB2D595018 VF12RAJ1A53667287 WUAZZZFX7J7901934 WBABN31070JW20085

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2013 Toyota AVALON Structure Problems, Complaints and Defects, Recalls and Failures

2013 Toyota AVALON Structure Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?