Issue ID | 999187 |
Internal NHTSA # | 10532562 |
Manufacurer | TOYOTA MOTOR CORPORATION |
Brand | TOYOTA |
Model | AVALON |
Model Year | 2013 |
File date | 15/06/13 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | Headliner is falling down in back by rear window. Problem was reported to toyota. I am told toyota is working on a fix for it but it will be a while before a resolution is found. As a good will gesture toyota tacked up the headliner in the middle where it was falling down. A few days later the headliner began to fall down on both sides where it was tacked up by the rear window. I was then told, they were afraid that would happen. Toyota has no resolution and will not replace the headliner or vehicle. I am told by toyota that this is a common problem. However, as they cannot repair the vehicles that have this problem it sounds like they are still selling vehicles with this defect to unsuspecting customers. Although you can still see out the rear window, who knows for how much longer before it just gives way. As toyota will not/or can not repair this issue, and will not replace the headliner or the vehicle they really aren't honoring the warranty either. In an effort to try to resolve this issue, i could not get past the claim representative at headquarters nor the factory rep. Evidently, management will not speak with customers and no one will respond by e-mail. |
Vehicle Mileage at Failure | 966 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | NEWINGTON, CT |
VIN pattern | 4T1BKIEB5DUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 08/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |