Issue ID | 1016061 |
Internal NHTSA # | 10547416 |
Manufacurer | TOYOTA MOTOR CORPORATION |
Brand | TOYOTA |
Model | AVALON |
Model Year | 2013 |
File date | 03/07/13 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | I had went to my local dealership plaza toyota in brooklyn ny to have them take a look at the rear headliner that had been coming down. I was told that my appointment was too late in the evening so i had to set an earlier appoint which would be the following monday after the holiday. I dropped my car off at about 9am on july 8th and picked it up about 6:30pm that day only to have been told that they rotated the tires... Which was laughable because i was never called and told that the problem with my rear headliner could not be fixed that day. I was told by my service adviser that they needed approval from the district manager because the repairs were quite costly and it takes up to 30 days in most instances to get approval. I immediately filed a complaint with toyota headquarters and nyc bbb. The dealership called me back in a few days and assured me that the problem would be fixed when i came back in the country from vacation. I contacted the dealership in mid august only to have been told that the repairs were denied because the pictures show that the headliner was tampered with and voided the warranty. I again filed another complaint with toyota headquarters and nyc bbb only this time i was given the opportunity to go to arbitration with national center for dispute settlement. I also have correspondence from the dealership via voicemail and the response they gave bbb that i voided the warranty. The funny thing about this is when the dealership received notification that i had requested an arbitration they immediately started to call my phone every day for 2 consecutive weeks because they know they were wrong to deny my claim and fix the car for free. Now they are facing the fact they may have to give me a full refund for the vehicle or a comparable car..... Idiots. |
Vehicle Mileage at Failure | 4200 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | BROOKLYN, NY |
VIN pattern | 4T1BK1EB2DUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 12/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
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DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |