| Issue ID | 1231335 |
| Internal NHTSA # | 10783842 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | AVALON |
| Model Year | 2011 |
| File date | 26/09/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Car is less than 5 years old. It has an adjustable (in and out) steering wheel column. Upon accepting the car, this was set and had not been changed with myself being the only driver. Twice (once in 2nd yr, once in 4th yr) when turning in an intersection, the steering wheel collapsed. I was able to complete the turn, and then readjust the column and lock it. In this 5th year i took the car in for a safety recall on the audio system, and at the same time asked that a warranty enhancement be done on securing the telescopic adjustment lever - thinking this would correct the problem. However, i was told the telescopic adjustment was for the steering column going up and down (not in and out), and though my car did not need this correction, it was done. I was further told that the collapsing of the steering column (in and out) was due to the steering column being worn out; that is was not covered by the car warranty; and that i would have to pay $997. 04 to have it replaced. I declined thinking this should be covered by the warranty - i have never heard of a steering column wearing out. Since leaving the dealership, 9/24/2015, the steering column has collapsed without warning numerous times, both in turns and when driving straight head and braking. I am extremely concerned as i think this is a major safety problem. The airbag is in the steering wheel, and if it should have to be used, it may collapse the steering wheel instead of protecting the driver! This should be a warranty item. This is definitely a safety item! This is definitely much more serious than the recall for the steering wheel going up and down. Date shown below is approximately the first time of numerous times the steering wheel has collapsed since asking the dealership about the problem. |
| Vehicle Mileage at Failure | 72000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SUN CITY WEST, AZ |
| VIN pattern | 4T1BK3DB2BUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |