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2011 Toyota AVALON Electrical System Problems, Complaints and Defects

Issue ID	1294764
Internal NHTSA #	10881651
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	AVALON
Model Year	2011
File date	25/11/15
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	Purchased certified avalon 01/03/2015. November 24, 2015 front passenger and both rear door locks cease working. They cannot be opened with the fob nor the door lock switch on the drivers side door. Vehicle is taken to dealership, lithia toyota of odessa, on november 30, 2015. Explain problem to service advisor and he replies that he has never seen this problem. They reprogram system and it works for three days. Car is taken back to shop on december 5, 2015 for issue again. They finally call around 4 that afternoon saying car is ready. We meet service manager, advisor and tech that performed the work to verify that everything was working fine. Never given explanation as to what was done. June 25, 2016 problem arises again with the same three doors. Back in the shop, finally i am told that the power door lock actuators have failed and the reason given is the use of "clip on air fresheners which i and the advisor have a hard time believing. Apparently somehow the vapors from these air fresheners supposedly permeate into the door and coat the actuators with a film of silicone thereby making them none functional. No explanation from toyota as to why this does not affect the drivers door. Apparently after research this is happening to some newer models. Not covered by warranty unless new or you have purchased extended comprehensive warranty. Safety is definitely an issue if you have an emergency and need quick access only driver will have the ability to access vehicle. Apparently this has been an issue with this particular model year avalon. On 04/23/13 this exact same issue was submitted to nhtsa id number 10509389, by another consumer. At that time dealer had no answer for problem. Now we are bring told it's due to air fresheners. Were is the public service announcement from toyota if air fresheners cause this costly repair. Possible defect?
Vehicle Mileage at Failure
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	ODESSA, TX
VIN pattern	4T1BK3DB6BUXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WVGZZZ5NZKW813859 VNKKJ3D300A423948 6FPPXXMJ2PFC45803 KMHCL41AP9U355541 YS3FD79Y376109584 WBAUA32010VE50420 WAUYGAFC6CN071648 1FTRW12W06KC50916 TMAH3H1DGMJ027180 JTDBE32K320037718 WP1AA2AP2ALA04834 W0LPD9E38F1073466

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2011 Toyota AVALON Electrical System Problems, Complaints and Defects, Recalls and Failures

2011 Toyota AVALON Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?