| Issue ID | 1700335 |
| Internal NHTSA # | 11366645 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | AVALON |
| Model Year | 2009 |
| File date | 23/10/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | The telescopic steering column adjustment lever will not stay secure and comes loose frequently while driving allowing the steering column to collapse in or pull out. This is a safety concern i reported to my toyota dealer (gilroy toyota - gilroy, ca) in july of 2019 when taking the car in to have the ac blower motor repaired and asking for a solution. After multiple calls i finally gave up. Now i'm back talking to the dealer regarding a recall on my 2018 highlander and asking them again about a fix for my steering column. They now inform me of a known issue with the telescopic lever detent clip and a technical service bulletin tsb-0147-13 and also that toyota had a warranty enhancement program - zty to address it which expired in september of 2019. The dealer now tells me they can not help since it has expired and gave me the number for toyota customer care 1-800-331-4331 but they refuse to help. This is a safety issue but there has been no recall and i was never notified of the warranty enhancement program so i'm now stuck with an unsafe vehicle. I don't understand how this is not a safety recall that toyota should continue to stand behind. Do i have any recourse at all? |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MORGAN HILL, CA |
| VIN pattern | 4T1BK36B19UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
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| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's ZIP code |