| Issue ID | 1258601 |
| Internal NHTSA # | 10823836 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | AVALON HYBRID |
| Model Year | 2015 |
| File date | 03/11/15 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | My name is [xxx] and i am a disabled veteran. On may 25, 2015 i was in a severe accident and now i am 100% disabled. After the accident i wanted a vehicle with every safety option possible because i have ptsd about driving. I bought a 2015 toyota avalon hybrid limited that had pre-collision system (pcs) that helps prevent accidents. In december i received a recall for the pcs system that was dated 11/03/2015 telling the pcs had flaws and i had to turn off the system. I was not happy because that was the main reason i bought the car because it made it safe. On january 14,2016 i took the avalon hybrid to auto nation toyota in pinellas park florida for the 5000 mile checkup. I asked about the pcs recall and they had no information on the recall and no timeline for a fix. I was not happy with that response because one of the features that made me feel safe driving was eliminated with no fix in sight. I also receive an email from a toyota customer service representative stating that there was no timeline for a repair or parts replacement. A rental vehicle was also offered but it would also not be safe as a vehicle with a pcs system. I want toyota to fix my car or replace it with a 2016 toyota avalon hybrid with pcs. The 2016 toyota avalon hybrid does not have a problem with the pcs system. I am fully disabled and don't feel comfort driving my vehicle anymore. I feel toyota has let me down and basically has done a breach of contract. I have a case number with toyota. The case number is [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | TRINITY, FL |
| VIN pattern | 4T1BD1EB0FUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |