| Issue ID | 502186 |
| Internal NHTSA # | 10090632 |
| Manufacurer | TOYOTA MOTOR NORTH AMERICA, INC. |
| Brand | TOYOTA |
| Model | 4 RUNNER |
| Model Year | 2004 |
| File date | 10/08/04 |
| Component | STEERING:HYDRAULIC POWER ASSIST SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | This is an e-mail i sent toyota headquarters: i have had my new 2004 4runner limited back to the dealership (ron carter, alvin, tx.) 4 times before i even had 500 miles on the vehicle. The reason is because of steering wheel oscillation/vehicle vibrations between 55 and 70 mph. The dealership re-balanced the wheels and tires that came with the vehicle (dunlap grandtrek at20) twice without any luck. I then had them upgrade the tires (for and additional $420) to michelin tires. This didn't solve the problem either. I then brought vehicle back in one more time the following monday for another attempt to fix the problem. No luck again. All of this took place within 7 days of me taking ownership of the vehicle. Every time i took it in for this investigation, the service department told me that the problem was fixed (all 4 times). It was not fixed! I had the technician who balanced the tires (his name was tracy) drive the vehicle and he too noticed the steering wheel oscillation/shimmy. One of the service advisors (her name was kim) also drove the vehicle after a different attempt to solve the problem and noticed the same concern. 9/8/04 i'm still waiting on the toyota regional office to contact me back like they promised to get this problem resolved. I really like this vehicle and would like to get this problem fixed. I'm not sure what to do next (lemon law?). I am writing toyota to see what else can be done to solve this issue that the dealership could not. Fyi - the more i drive the vehicle in this condition, the more damage it's doing to my "new" tires as well as premature wear to the steering/suspension components. Fyi-still waiting for them to contact me back for resolution.*ak |
| Vehicle Mileage at Failure | 50 |
| Number of Occurences | 4 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PEARLAND, TX |
| VIN pattern | JTEZT17R040XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 09/08/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 8 |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | RON CARTER TOYOTA |
| Dealer's telephone number | |
| Dealer's city | ALVIN |
| Dealer's state code | TX |
| Dealer's ZIP code |