| Issue ID | 1701254 |
| Internal NHTSA # | 11372471 |
| Manufacurer | Tesla, Inc. |
| Brand | TESLA |
| Model | MODEL 3 |
| Model Year | 2019 |
| File date | 21/09/20 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Driving on highway 280, the auto-pilot stopped working and driving became erratic and unsafe with random accelerations/decelerations. I had no choice but to keep on driving. Tesla kept confusing me with their service arrangements while i needed to use the car every day. It took a week to arrange for service. The car sat for a week at the dealership with no communication from tesla. Then they sent a laconic request to pay them $1,070 --- while i know my car, being 10 months old is under warranty. Mice ate a wire within the auto-pilot cables. Tesla claims this damage isn't covered by warranty! The damaged cables are in a compartment which is completely unprotected against mice or anything. It should have been protected with at least a metal mesh. I asked why isn't that compartment protected to prevent rats/mice from entering it; after all, 300+ million american garages have cars and mice co-located... Their answer: 'that's the auto-industry standard'. My reaction: "i did not buy my car from the auto-industry standard; i bought it from tesla (which completely deviates from the "industry standards!)" i am requesting tesla to issue a 'recall' for installing a metal mesh around the sensitive auto-pilot cabling compartment. Also, i am requesting a full refund of my expenses, plus compensation for the frustration and for the various troubles i had to go through. The no. 1 problem with tesla's supposed 'service' is that they obviously believe that tesla cars do not need any service. Here is their email to me from 10/15/20: "your tesla service invoice is ready for review. Please review and accept the tesla service invoice for your visit. Review and accept ". I cannot access that contents anymore. The email simply said accept this charge of $1,070 without explaining anything about the reason for the damage. Thank you, yair barniv |
| Vehicle Mileage at Failure | 3496 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SUNNYVALE, CA |
| VIN pattern | 5YJ3E1EA7KFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |