| Issue ID | 1609272 |
| Internal NHTSA # | 11267885 |
| Manufacurer | Tesla, Inc. |
| Brand | TESLA |
| Model | MODEL 3 |
| Model Year | 2018 |
| File date | 12/07/19 |
| Component | SEAT BELTS |
| Product type code | VEHICLE |
| Description of the problem | Right before the car hit the 50,000 miles full warranty, i called tesla and reported 2 safety issues. The first was the horn not working and the second was a seat belt safety warning. Tesla moved the appointment and when i got their, i have exceeded the 50,000 miles. The technician at tesla's facility understood that i called before the 50,000 and that it is tesla's fault i did not get the service on time. They were able to fix the low pitch part of the horn but did not have parts for the seat belt and the high pitch part of the horn. They promised to send a technician home. When the technician came home, he had the wrong part for the horn and did not have the part of the seat belt. He was able to diagnose that it is the back middle passenger buckle causing the error (which the facility did not do). He promised to come back with the right parts. I got a call from tesla for the other appointment time, but the technician never showed up and my calls to tesla was not answered. I am not worried much about the high pitch horn although it need to be fixed. I am worried more about a seat belt buckle error. I am also not happy with the level of service from tesla especially for safety issues not being taken seriously |
| Vehicle Mileage at Failure | 50000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN MARCOS, CA |
| VIN pattern | 5YJ3E1EA3JFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |