| Issue ID | 1217054 |
| Internal NHTSA # | 10761862 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | XV CROSSTREK |
| Model Year | 2014 |
| File date | 05/09/15 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | The driver headrest. I am a 72 year old driver who is 5'. I just purchased this used car on 9/4/15, have gone maybe 20 miles so far, and my neck is killing me. The headrest just dosen't hit the back of my head or top of my head at any point that is comfortable and now, so soon, my neck hurts! I feel less in control of this car because i am already adapting by leaning forward slightly so that this thing is not bumping my neck/head. As far as i can tell at this point, i can't tilt headrest back, only up and down.... And no height accommodates me. |
| Vehicle Mileage at Failure | 3842 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | EVANSTON, IL |
| VIN pattern | JF2GPACC8E8XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |