| Issue ID | 1209584 |
| Internal NHTSA # | 10748272 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | XV CROSSTREK |
| Model Year | 2013 |
| File date | 20/06/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Two concerns. Purchased vehicle new march 2013. 5000 miles later check oil light illuminated. Had to add 1 qt. Oil. Went to dealer to inquire. Said they had to monitor. Continually happened at 5000. First said i had a faulty oil sensor (recall). Thought that was odd since it only happened when the oil was low. Then after monitoring dealer said oil consumption was normal. Second problem. At 71000 miles heard ticking noise in front left. Dealer said needed to replace left axle. Possible cause rough road conditions. At 75000 miles heard same noise on right side. Dealer mechanic said due to high mileage it was normal for the axle to lose grease and fail. Found it hard to believe that it was normal for both axles to fail at 71000-75000 miles. I wouldn't consider that high mileage nor would i consider it normal for axles to fail. Spoke with their customer relations 1-800-subaru3 case #1-10733639056. I paid $628. 00 to replace first axle. They agreed to pay for second axle. They said they were only replacing it because i was a good customer and a gesture of good will. Not because the axles were faulty. I wouldn't consider myself a good customer since this is the only subaru i have ever purchased and it has been nothing but a problem. |
| Vehicle Mileage at Failure | 71000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAINT JAMES, NY |
| VIN pattern | JF2GPACC2D2XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |