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2014 Subaru XV CROSSTREK HYBRID Visibility Wiper Problems, Complaints and Defects

Issue ID	1341658
Internal NHTSA #	10935485
Manufacurer	Subaru of America, Inc.
Brand	SUBARU
Model	XV CROSSTREK HYBRID
Model Year	2014
File date	11/02/15
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	The issue: right passenger side wiper does not clear the windshield properly and ices up so badly that it affects the driver side wiper and visibility to the point that i have to pull off the road and manually clear the windshield and wipers by hand and with a scrapper, hence a safety issue. Steps taken per subaru service department. 1.) replace wipers, not resolved. 2.) replaced wiper arms, not resolved. 3.) subaru said it may be the windshield is out of shape, flat spot. I asked if that's warranty since it came on the car when i purchased it new, no, i had to pay for it; not resolved. 4.) replaced wipers 3 more times with different brands; issue not resolved. 5.) called subaru customer service department with a copy of all warranty and service work to date. After a month they referred my back to the dealer to have the wipers replaced. It is obviously not the wipers. The only way to keep the windshield from freezing to the point of not being safe to drive in mild snow weather is to run the defrost at 100% fan speed and maximum temperate continually and to turn on the wiper heat element. I have never had a vehicle ice up so easily. This happens on at any speed. The wiper does not clear or make contact enough to clear water and leaves a thin layer that instantly freezes thus promoting the freezing feedback loop. The issue has been hard for subaru to replicate because it has to be cold and snowing and i have to have it in the dealer at the time of cold and snowy weather. I have been told by multiple subaru employees that "it may be a design issue with the car and there is nothing we can do". I find that difficult to accept since the crosstrek is marketed to outdoors lifestyles. I have had 6 other vehicles in my lifetime, non have had this freezing issue. I will not take passengers in my car when it snows because i feel it's unsafe. Kindly ct owner
Vehicle Mileage at Failure	800
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	BOULDER, CO
VIN pattern	JF2GPBKC0EHXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	45
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SB1ZC3CE50E063626 MR0GZ19G806034048 1GCEC19M4TE137961 WA1E2AFY8L2056094 TRUZZZ8J591004041 W1N4M8HB7MW127284 8AGBB69W0LR108769 JF2GUSND0T8272808 WBAVB73588VH24727 W0VZS8GF5J1178191 SALGS2VFXFA230187 5TFEY5F13FX175533

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2014 Subaru XV CROSSTREK HYBRID Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2014 Subaru XV CROSSTREK HYBRID Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?