| Issue ID | 1529846 |
| Internal NHTSA # | 11170277 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | WRX |
| Model Year | 2018 |
| File date | 20/12/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | The wheels locked while driving on a clear december day (i don't have exact day) on a winding mountain road full of cliffs. 38 mph and feet from going off a cliff subaru say electronic module failed then in another statement from hak at subaru america they say the two occurrences not related even though they happened simultaneously. We took the car in because of the wheel locking up while moving and they discovered the electronic failure. They maintain the car is safe to drive "because they can't recreate the problem". Subaru fairfield has promised us help but have done nothing but issue threats when no one from subaru america even calls us! The cars have a serious safety issue and no one wants to drive it including the service technician. They drove it 20 miles when they were supposed to be testing it. We have date/time stamped photos! We were told this is a "rare" safety failure yet they treat us like normal and lie about even test driving it. This is so unsafe that a car wheel stops moving like the engine is off yet the car is runningt!!! She decided try and jerk the wheel super hard and fortunately it finally moved and she did not go over the cliff and fortunately there was no traffic coming in the opposing lane as she crossed the yellow lines etc. She had a sore back for many days from the force of jerking the wheel and was left shaken and disturbed with no where to pull over. Subaru america regional service manager requested the details and was supposed to contact us but no one has. We naively beloved the dealer that they were trying to help us instead today i get an email saying the will now charge us storage of $175 x day if we don't collect the car. I sent them notification that we are surrendering the lease as we will never get in this car again. Dont buy a wrx!!!!! |
| Vehicle Mileage at Failure | 24500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NAPA, CA |
| VIN pattern | JF1VA1A67J9XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 38 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |