| Issue ID | 1631924 |
| Internal NHTSA # | 11296807 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2019 |
| File date | 01/01/20 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | I was driving down the highway at 70mph and my windshield cracked on the bottom left or drivers side. There was absolutely no impact on the windshield of any kind. No traffic and smooth highway. Temp was around 30 degrees. Started out as a 5 inch crack from the bottom up and had a very small divot. Then spread to a 15 inch crack very quickly. I brought the car to the dealership with in 24 hours and they filed a claim with subaru. Within 4 hours the dealership called and said claim was denied. They said crack was caused by outside force due to the tiny divot. The dealership quoted me just under $700. Not being happy with that i called subaru customer service and they very quickly threw $500 at me to help with the repair. Which does not cover the entire cost of the repair. These windshields seem to have a recurring problem with spontaneously cracking and subaru is brushing it off. The eyesight technology does not work with any other windshield, you must buy the factory windshield. I do not feel safe driving my car with a subpar windshield. I |
| Vehicle Mileage at Failure | 25800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | EAST MILLINOCKET, ME |
| VIN pattern | 4S4BSAFC2K3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |