| Issue ID | 1570486 |
| Internal NHTSA # | 11218164 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2019 |
| File date | 09/05/19 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | I took delivery of a 2019 subaru outback in mid-january 2019. In march (03/12/2019) a small rock hit the drivers edge of the windshield resulting in a large crack. I worked it through my insurance and the windshield was replaced by a third-party installer working directly with the local subaru dealership. At the time, i had only 2k miles on the vehicle. In may (05/09/2019), a small rock hit the replacement windshield and there is now a large crack. The windshield will need to be replaced. The vehicle had less than 5k miles on it. I've had two (2) broken windshields before i have even had my first oil change. My previous vehicle was a 2007 subaru outback. I drove it for 12 years and 235k miles and never had a cracked windshield even though it had been hit by countless rocks and had numerous chips. Two windshields in three months suggests the problem is with the modern glass that is designed to work with the subaru eyesight system. I wrote and asked subaru to replace the second windshield as a warranty item but they declined. Both incidents occured while driving on paved highways. |
| Vehicle Mileage at Failure | 5000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FLAGSTAFF, AZ |
| VIN pattern | 4S4BSAFCXK3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |