| Issue ID | 1532108 |
| Internal NHTSA # | 11171977 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2019 |
| File date | 07/01/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | The car was not used over the weekend except for a 5 mile trip to church where it did not encounter any rocks, hits, etc. Drove home and the car windshield was find. The next morning when i got into the car, after i used my remote to start and warm up my outback, there was about an 8-10 inch crack in the windshield that originated from beyond the windshield wiper on the passenger side of the car. The crack grew worse to about 12 inches. Called subaru dealer who directed me to their windshield service agent. Took time off from work and they installed oem glass (insurance covers this) and calibrated the windshield. After driving home, the car made wind tunnel noises, windshield fluid system did not work, navigation did not work so i brought the car to the dealer (took more time off from work). They found a leak in the windshield, repaired the fluid unit and ignored the navigation issue. They sent me back to their agent. They took out the windshield repositioned it and sent me on my way. Today i found puddles of water on the floor of my car (leak), navigation does not work and wind tunnel noise is still there. This windshield is supposed to protect the driver and passenger as extra support for the roof, prevention of objects flying at you and allow for the eyesight system to do its job. This car is one month old and the crack in the windshield experience sounds eerily similar to others' complaints. When you pay the money for a top safety pick, you want the safety and i do not have it. |
| Vehicle Mileage at Failure | 2200 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROCHESTER, MA |
| VIN pattern | 4S4BSANC9K3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |