| Issue ID | 1673284 |
| Internal NHTSA # | 11338331 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2019 |
| File date | 05/07/20 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | My outback had fuel pump failure and stalled on highway ramp on july 5, 2020 after subaru dealership replaced fuel pump on july 1, 2020 per safety recall wrd-20. On july 1, 2020, i had my 18,000 miles service and safety recall wrd-20 (fuel-pump) done at subaru dealership. Picked up the car and drove it home. On july 5, i drove from pleasant hill to san francisco and the car stalled on highway 101 at off ramp. I cannot restart the car and there was heavy smell of gasoline coming inside the car. I cannot push it to the side since the driving wheel is very hard to move and the car stalled in the middle lane of three lanes highway ramp. I had to wait for tow truck to come to get off the highway and it was towed back to my home since the dealership service shop is closed on sunday. After the tow truck dropped off my car, i was trying to start the car and found out gasoline is leaking/pouring from bottom of my car and still cannot start. I have attached two pictures to show the gasoline leaking/pouring condition. I went online and found i am not the only case that fuel pump failed again after recall wrd-20 fuel pump replacement. This is not safe for drivers. |
| Vehicle Mileage at Failure | 15600 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PLEASANT HILL, CA |
| VIN pattern | 4S4BSANC8K3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |