| Issue ID | 1613767 |
| Internal NHTSA # | 11271337 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2018 |
| File date | 13/01/19 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Around january this year my windshield cracked as soon as i got out from the garage(64 dregrees) to the driveway(39 degrees). I went to the local dealer and the service advisor run a ball around the glass crack and suddenly stopped and forcefully pushed against the pen against the glass and said that was an impact. I looked at the area of the glass impact but all i saw was the dent that the pen left. The dealer refused to replace the glass due to an impact and referred to my auto insurance. I put a claim and paid my $500 deductible to replace the windshield. In retrospective i knew it was no impact and when i took the car to the dealer they did not have the intention on helping me. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | STERLING, VA |
| VIN pattern | 4S4BSANC0J3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 2 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |