| Issue ID | 1652305 |
| Internal NHTSA # | 11318073 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2018 |
| File date | 30/08/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | During 4th week august 2019, i made an emergency stop on the shoulder on interstate 90. There was usual traffic, not sure if there was a tiny rock which came flying on my windshield, i haven't heard any noise nor i have seen any chipping. The next morning i woke up too see a tiny crack, immediately i contacted my insurance and local car dealership to find out cost's, but as it was weekend, i wasnt able to get a slot. 2 days later i see a nice fine crack across the screen, this was a bad surprise for me, i used a mazda for 3 years before and definitely traveled a lot, with tiny rocks flying on the windshield, but it never ever cracked. With subaru i am shocked, i felt glass quality to be either fragile or composition of windshield glass may be compromised(or poor). I am not sure if the company has noticed this complaints. When i spoke to 3rd party glass vendor he told me that there are many subaru outbacks which had seen similar issues. On top of it, i was told that there is a charge of ~250$ to adjust smart lens, which is ridiculous, so in summary when a windshield cracks it takes 350$ glass + 250$ lens correction = 600$, which i feel is highly in-justified. There has to be someone who needs to take a legal action against the company. |
| Vehicle Mileage at Failure | 23000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SNOQUALMIE, WA |
| VIN pattern | 4S4BSAHC5J3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |