| Issue ID | 1679265 |
| Internal NHTSA # | 11342833 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2018 |
| File date | 02/07/20 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | During vehicle operation, both stationary and in traffic, the driver window intermittently does not close normally. Upon activation to raise the window when in open position, it rises only partway, then bounces back down. Only after repeated efforts, using multiple maneuvers of the power control, sometimes requiring pulling over on the highway so as not to further drive distracted, can one finally raise the window. This is a safety issue in that it requires driver attention during vehicle operation. It is also a hazard when needing to close the window rapidly to avoid dust, debris, weather precipitation, or strangers approaching the vehicle. We have taken it to the dealer to fix it on multiple occasions and each time are told that 1) nothing was wrong (again, it is an intermittent issue that we have documented with video 2) it was software-related and that they updated it to fix it and 3) it was the power window regulator and assembly (replaced twice). None of these efforts have solved this issue and the dealer has not been forthcoming with a reasonable solution over the past 2+ years while we are approaching our warranty expiration. |
| Vehicle Mileage at Failure | 33000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, TX |
| VIN pattern | 4S4BSATC2J3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |