Issue ID | 1712973 |
Internal NHTSA # | 11384769 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2017 |
File date | 24/02/20 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Multiple times the tailgate has spontaneously opened when we were not in the vehicle. Aside from issues like running the battery down, inclement weather damaging the interior and the theft of contents of the car are issues. Thus far, the car has not been in motion when it happened, but there was a least one incident reported where a vehicle was in motion when this happened (see attached complaints of other owners.)this is not a case of accidentally activating the key fob - it has happened when the car was turned off and someone was sitting in the passenger seat. The only key was in a purse in the back seat. The passenger witnessed the car tailgate just spontaneously opening. It has happened when we returned to the car after being at an appointment, while staying at a motel, and when the car was packed for a trip the night before. We are very concerned this could happen when the car is in motion, creating a deadly hazard for other vehicles. We have found this problem reported by numerous owners of this model. The local dealer initially dismissed the problem as a case of accidentally pressing the key. We disputed this and they kept the car for two days to see if it would happen and it did not. Sometimes it is two months between incidents. This is a serious problem and safety hazard that subaru needs to acknowledge and correct, perhaps necessitating a recall. There does not seem to be any conversation among service departments that have received similar complaints. It's just a single isolated case as far as our local dealer is concerned. I am submitting a document that shows multiple complaints (and not all) that other subaru owners have been reporting for years. |
Vehicle Mileage at Failure | 40000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | TALLAHASSEE, FL |
VIN pattern | 4S4BSENC5H3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 14/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
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Dealer's ZIP code |