| Issue ID | 1728328 |
| Internal NHTSA # | 11398774 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2016 |
| File date | 02/03/21 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | This morning my wife noticed a crack in the windshield of our 2016 3. 6r subaru outback purchased 3/2016. It originates at the base of the windshield, passes over the 6 red defroster wires below the windshield, and extends ~10" up on the drivers side toward the rear view mirror. There are no pits etc., this crack originated on the inside of the windshield. This crack perfectly matches the crack pattern and description identified in subaru service bulletin 12-192-15r, revised 11/19/15. That bulletin was issued as a result of subaru's loosing a lawsuit in california regarding broken glass windshields because of manufacturing defect. Unfortunately subaru is only replacing defective glass on outbacks up to vin g3222455/g3210476. Our manufacturing vin is early 2016, and the judge in the case did not extend judgment against subary to cover our outback. This is exactly the same problem with our outback as for the california case. Here in new jersey we have been having several weeks of harsh weather, outside temperature ~20 degrees f in the morning. The outback is garaged, it is a warm garage. Even though this is a 2016, we assume the extreme is a factor. This is not a stone hit problem, all the driving is northern nj surburban roads, not highway driving. We see many many complaints definitely a manufacturing issue. Attaching a photo of crack. I run my finger over the crack and actually can't feel anything, no dings, nothing. |
| Vehicle Mileage at Failure | 58766 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CEDAR KNOLLS, NJ |
| VIN pattern | 4S4BSEJC6G3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |