| Issue ID | 1368426 |
| Internal NHTSA # | 10970440 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2016 |
| File date | 31/12/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Whenever it rains, the front passenger floor is flooded with water. I have complained about this issue to the dealership and subaru of america, they made 4 attempts to fix the problem. Every time i complained about the problem, the dealership keeps my vehicle for more than 2 weeks, they tell me some car story that i do not understand, reassure me that the problem is fixed, but the next time it rains, i am back at the dealership. All these problems happened within 18 months of my vehicle purchase. At the moment, my car is still at the dealership, this will be the 4th time the floor is flooded with water. I have asked subaru of america for my full money back, but they keep telling me, that they are investigating the problem and a representative will reach out to me. When the floor was flooded with water, the car was stationary and it was parked at a private property parking lot (not a garage). |
| Vehicle Mileage at Failure | 15800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHARLOTTESVILLE, VA |
| VIN pattern | 4S4BSBNC7G3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |