| Issue ID | 1680420 |
| Internal NHTSA # | 11343719 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2016 |
| File date | 10/07/20 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | About 4 weeks ago we started having trouble removing our key from the ignition after driving and putting the shifter in park. Our 2015 outback has just over 58,000 miles. The key won't turn to the final "click" for removal. That leaves the car in a mode where the battery is still engaged as the radio is still on. The steering wheel does not go into a locked position, it can be turned either direction without resistance. I have to start the car again and shift it into drive and try turning the car off again. Sometimes i only have to do that once but there have been many times when it takes 20-30 attempts to be able to remove the key. I'm usually on a fairly flat surface. It doesn't matter if i was driving forward or reverse before stopping. Subaru released a service bulletin # 16-112-18r issued 03/15/18 and revised 11/06/18 that describes the problem and the solution but subaru says it is not a recall issue. They admit it's a faulty parts problem but won't fix it in a recall. According to the service bulletin i should replace "shift lever complete". Some owners who had this done said it's over $500 to repair, depending on the dealership. |
| Vehicle Mileage at Failure | 58000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CEDAR FALLS, IA |
| VIN pattern | 4S4BSBHC6G3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |