| Issue ID | 1196287 |
| Internal NHTSA # | 10731697 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2015 |
| File date | 15/05/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | We had the same experience with our windshield that others have had -- see, eg, complaint # 10730819. About two weeks after buying a new 2015 outback, while driving out of our somewhat steeply-angled garage, the windshield cracked. I saw no evidence of a stone hitting the windshield and thought there was a structural defect. Took the car to our dealer who did a "pen test" on the exterior of the windshield. The pen tip, indeed, caught in the crack and the repair person said that indicated a rock hit and we just had unfortunate luck. The crack grew quickly, snaking around the windshield, while we waited a few weeks for the replacement windshield to become available via safelite. Based on this and other comment sites, i'm concerned about a repeat crack. Also, of course, wondering if it was really just "bad luck." our subaru dealer's service department has been non-communicative. I contacted subaru corporate with a complaint and received no response. Deeply disappointed - and we've been a "subaru family" for a long time. |
| Vehicle Mileage at Failure | 500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHICAGO, IL |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |