Issue ID | 1643707 |
Internal NHTSA # | 11308689 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2013 |
File date | 12/02/20 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | My 2013 subaru outback has three open recalls, numbered 19v009000 (airbag), 18v626000 (parking brake), and 16v694000 (windshield wiper motor). Subaru of america has told me, within the past week, that the car is unsafe to drive because of the airbag. I live 138 miles from the nearest subaru dealer. I have given subaru two quotes, requested by them, including contact information at two companies, for transporting the car to the nearest dealer, rimrock subaru in billings, mt. Subaru of america refuses to contact or make arrangements with the two companies and refuses to schedule the repairs unless i pay in advance, approximately $1,700. 00, for round trip transportation and car rental, to get the car to the dealer and back. Subaru told me, in an email today, february 12, 2020, from [xxx] of subaru customer service, "my ability to assist is on a reimbursement basis. There is no workaround for this." his email is custdlrservices@subaru. Com this is an extreme hardship for me as i am retired with limited discretionary funds. I hope you can convince subaru to fulfill its legal responsibility to complete these recalls without my financial involvement. Thank you. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | MILES CITY, MT |
VIN pattern | 4S4BRBCC2D1XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 04/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |