Issue ID | 1192928 |
Internal NHTSA # | 10726277 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2013 |
File date | 30/12/13 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | I have 2013 subaru outback. Couple of month after buying it i discovered the issue where my foot would be stuck on the brake pedal. There is some kind of a flap above the pedal. The flap normally just touches the top of a shoe. But in some situations/positions of the pedal it presses on the foot. When you try to move the foot out of the pedal, it bends and braces it, practically locking the foot. It does not happen consistently, but rather infrequently. What makes it worse is wearing bulky shoes like sneakers, shoes with buckles, or with a mesh top. The mesh also gets caught on the flap. A couple of times i was in situations where it took 10-15 seconds to get the foot out of the brake pedal. At least once i have been nearly rear-ended because i couldn? T accelerate immediately after breaking. I complained on this issue 4 times at subaru service. They tweaked it somewhat, but never completely fixed, and it got worse again after every maintenance service. While trying to understand how it is remedied, i found that the dealership didn? T record these complaints in my car history. So i wrote an email to subaru. Subaru customer service person told me to make another appointment, as he? Ll instruct the dealership how to fix the issue. I brought my car in, waited for an hour, but then was told no instructions were received from subaru. On the next contact with the subaru customer service i received the following reply: ? There are no repairs required and no repairs were performed. We have no recommendations as there were no problems found.? However, it appeared that subaru has fixed the problem during that appointment, while telling me nothing was done. The flap was replaced with the longer version, so that the foot never gets under it, but rather pushes the flap inside. This is a serious safety issue. It is obvious subaru is aware of it, but doesn? T admit it exists. ... Updated 07-16-15 *bf ma 07/30/15 updated 10/26/2017*cn |
Vehicle Mileage at Failure | 1000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | NORTH GRAFTON, MA |
VIN pattern | 4S4BRBCC4D3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 05/12/24 |
Was original owner? | Y |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | VILLAGE SUBARU |
Dealer's telephone number | |
Dealer's city | ACTON |
Dealer's state code | MA |
Dealer's ZIP code |