Issue ID | 1518004 |
Internal NHTSA # | 11154875 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2013 |
File date | 24/07/18 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | For several months, subaru of america was made aware of our vehicle's dangerous performance. Stalling while coming to a stop, turning as well as a noticeable whining noise from the cvt. The vehicle was taken into gillman subaru sw due to these issues in july, 2018, before the end of the "extended warranty". The vehicle was misdiagnosed as having bad wheel bearings and possibly bad spark plugs. Both ended up turning out to be wrong. Wheel bearings were changed, spark plugs as well. In effect, the dealership stalled and soa effectively took advantage of this to deny the claim. Should the nhtsa care to have audio recordings of various calls that demonstrate this, please feel free to contact us. We are now forced to seek legal recourse as soa has decided to act in bad faith with a very dangerous symptom. A recall, that forces the manufacturer to act in good faith is needed. We're fortunate to have recorded conversations, texts, e-mails that hopefully will serve us well. However, the idea that legal recourse is required in an effort to motivate or force a manufacturer to perform in good faith is unreasonable and entirely unsafe. How many others do not have the pertinent conversations on tape? A recall is warranted. An automatic transmission that dies while turning need not be the standard of what's appropriate on the road. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HOUSTON, TX |
VIN pattern | 4S4BRCKC1D3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 05/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
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Dealer's name | |
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